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Business VOIP - Growing your business by making the switch to VoIP
Business VOIP - Benefits of VOIP
1. Switching to Business VOIP usually saves a lot of money versus paying for traditional phone company lines. The savings can come from not only the monthly billing statement, reduced long distance charges etc, but also from the installation costs if you are setting up business phone service for the 1st time.
2. Business VOIP can be scalable. If you need a phone system that grows with your business but want to avoid some of the costs and complexities with older PBX systems a SIP VOIP service let's you grow through in the cloud based services.
3. Business VOIP service usually includes many more features some of which are listed below:
Announcements
This feature can allow a user to make announcements company wide or to select groups within the company and between office locations.
Auto Attendant - Call Management - Call Queue
The auto attendant features makes sure your organization never misses a call. If you have staff personnel to handle incoming calls and they become temporarily over-loaded the auto attendant can pick-up the overage and help direct calls until an staffer is available again.
Business Hours Routing
Some calls might need to be routed to a certain department during certain operating hours only later to be routed elsewhere, be it another location within the same building or another location in another city.
Click to Call
Click to call often already works on smart cell phones, the telephone numbers that appear in the cell phone browser are click-able to call. With the proper plug-in phone numbers appear at an staffer's desk-top pc can also become click-able to call.
Find Me & Go with Me
When you leave the office the find me feature can make more than one telephone ring at a time so you never miss a call. And, if you're leaving one phone to go to another location you can easily transfer the call to the other location.
Free on Network & Extension Dialing Groups & Hunt Groups
This feature lets users reach a specific group you setup. Sales group or Marketing group can be clustered into one quickly reachable team.
Porting your Existing Numbers
Porting a telephone number or several telephone numbers is the simple process whereby your new business voip phone company notifies your old telephone company the telephone numbers you wish to move. In other words you can take you existing telephone numbers with you to a new business voip provider.
Unlimited Users
Business VOIP is scalable and allows you to more easily add and delete numbers and users as your business requirements change.
Voicemail & Voicemail to Email
You can create very custom voice mail options to suite time of day, schedule, holidays etc. And, in some cases converting a voice mail into email is an automatic option allowing a user to easier send messages to recipients of their choosing. This option can speed productivity and improve customer service.
Business VOIP – Risks
Business VOIP is not without problems from time to time. Some of the risks of having this type of sevice are: Internet service going down due to equipment failure and storms, the potential for internal security breachs by network hackers, internal equipment failures that require either resetting or replacement. And of course you will likely experience occasional down times due to normal maintenance and repairs to your internal local area network.
Business VOIP - Realiabilty and Support
Saving money with Business VOIP takes effort to make the switch and some occasional service work after the installation. Some providers will have more servers than others in case a server goes down. Also, look for redundancies in routing equipment and trained local 24/7 technical engineers who can help out when there is a service need. Its also good to know your provider has multiple connections to the Internet and backup carriers for upstream traffic.
Website logins often allow you to manage many of the services yourself. This benefits your organization in several ways. One, you don't have to wait around for the phone company to take your call or come out to provide service. You can make adjustments to your services much quicker.
Business VOIP – Installation
Installation can be as simple as a do it yourself set-up all the way up to a full service installation by trained installation technicians. Because business voip uses your existing local area network infrastructure (LAN), and depending on the size, complexity and type of VOIP service you get will determine how complex this installation will take. A cloud based installation could be more quick because it often doesn't require the older style PBX multiple line office phone systems of the past. In any case, the installation will need to be discussed and planned out in advance to help minimize any potential business downtime.
Business VOIP - Mobile
If you have a lot of associates who are on the road, work away from the office, and use company cell phones often then business voip with mobile applications can help reduce cell phone bills while still being able to access and use the business lines from their cell phones.