By using this website and its diagnostic tools, you agree to this Privacy Policy.

We respect your privacy and are committed to protecting it. We do not sell, rent, or trade your personal information to third parties.

Information We Collect

We may collect the following types of information:

1. Diagnostic and Interaction Data
When you use our diagnostic or troubleshooting tools, we may store logs of interactions, including:

  • device or service descriptions you provide

  • troubleshooting steps taken

  • system responses and outcomes

These logs are used to improve diagnostic accuracy, system performance, and support quality.

2. Uploaded Images
If you choose to upload photos (for example, images of devices, screens, or wiring), those images may be stored and analyzed solely for diagnostic and system-improvement purposes.
We do not use uploaded images for advertising or marketing.

3. Basic Technical Information
We may automatically collect limited technical data such as:

  • IP address

  • browser type

  • device type

  • pages accessed

This information is used for security, fraud prevention, and system reliability and does not identify you personally by name.

4. Voluntarily Provided Contact Information
If you contact us by email or form, we use your information only to respond to your request.

How We Use Information

Information collected is used only to:

  • provide diagnostic and troubleshooting services

  • improve system accuracy and performance

  • monitor reliability and prevent abuse

  • support future product development

We do not use your information for targeted advertising.

Cookies

Our website may use limited cookies necessary for site operation and user experience.
We do not use cookies for behavioral advertising or cross-site tracking.

Data Sharing

We do not sell or rent user data.

If our diagnostic engine is provided as a white-labeled or licensed service to partners (such as internet service providers or device manufacturers), diagnostic data may be processed on behalf of those partners strictly for customer support and service-improvement purposes, subject to contractual confidentiality and data-protection obligations.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect stored information. However, no internet transmission or storage system can be guaranteed to be 100% secure.

Data Retention

Diagnostic logs and uploaded images may be retained for a reasonable period for system improvement, quality assurance, and troubleshooting analytics, after which they may be deleted or anonymized.

Childrenā€™s Privacy

This service is not intended for children under 13, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised effective date.

Contact

If you have questions about this Privacy Policy or our data practices, please contact us through this website.