Start with a free diagnosis.

Describe your mobile phone, smartphone, or app problem and receive an initial assessment at no charge. If you need guided, step-by-step troubleshooting, continue with an advanced expert session for a one-time payment of $9.99.

Online mobile phone and smartphone troubleshooting

Get help diagnosing iPhone, Android, app, settings, storage, account, Bluetooth, Wi-Fi, calling, messaging, notification, and charging problems. The virtual online expert asks focused questions based on your phone model, operating system, symptoms, settings, and any error messages you are seeing.

Problems we can help diagnose

  • Phone will not turn on or charge
  • Battery drains too quickly
  • Apps will not open, update, or work correctly
  • Phone cannot connect to Wi-Fi or mobile data
  • Bluetooth devices will not pair or stay connected
  • Calls, text messages, or voicemail are not working
  • Notifications are missing or delayed
  • Storage is full or the phone is running slowly
  • Email, account, password, or login problems
  • Camera, microphone, speaker, or screen problems

How it works

  1. Describe your mobile phone problem and receive a free initial diagnosis.
  2. Answer a few focused questions and try basic, safe checks.
  3. Unlock advanced step-by-step troubleshooting for $9.99 when additional help is needed.

What to have ready

  • Your phone manufacturer and model
  • Your operating system version, if known
  • The exact wording of any error message
  • The name of any affected app or connected device
  • A screenshot or photo of the problem when helpful
  • A list of troubleshooting steps already attempted

Frequently asked questions

Can you help if my phone will not turn on or charge?
Yes. The free diagnosis will ask about charging cables, power adapters, battery behavior, indicator lights, screen activity, and recent changes to narrow down the likely cause.

Can you help with apps that will not open or work correctly?
Yes. The Virtual online expert can help troubleshoot app updates, permissions, storage, network access, account settings, software compatibility, and error messages.

Can you help with Wi-Fi, Bluetooth, or mobile-data problems?
Yes. The troubleshooting process can examine connection settings, saved networks, pairing status, signal strength, software updates, and affected devices.

Can I upload a screenshot or photo?
Yes. You can upload a screenshot of an error message or a photo of the phone, charger, screen, settings, or connected accessory when visual information would help.

What does the $9.99 session include?
It unlocks guided, step-by-step troubleshooting that continues from your free diagnosis.

Avatar
Easy, Simple Tech Assistance for every gadget