Start with a free diagnosis.

Describe your smart home system, hub, app, automation, voice assistant, or connected-device problem and receive an initial assessment at no charge. If you need guided, step-by-step troubleshooting, continue with an advanced expert session for a one-time payment of $9.99.

Online smart home system troubleshooting

Get help diagnosing smart hubs, voice assistants, connected lights, plugs, switches, thermostats, locks, sensors, cameras, automations, apps, and network problems. The virtual online expert asks focused questions based on your devices, hub, app, Wi-Fi network, symptoms, and any error messages you are seeing.

Problems we can help diagnose

  • Smart device will not connect to Wi-Fi
  • Smart hub cannot discover or control a device
  • Alexa, Google Assistant, or another voice assistant is not responding
  • Automations, routines, or schedules are not running
  • Smart lights, plugs, switches, or thermostats appear offline
  • Smart lock, sensor, or door contact is not reporting correctly
  • App login, account, or device-sharing problems
  • Devices stopped working after a router or Wi-Fi change
  • Multiple smart home brands are not working together
  • Notifications, scenes, or remote control are not working

How it works

  1. Describe your smart home problem and receive a free initial diagnosis.
  2. Answer a few focused questions and try basic, safe checks.
  3. Unlock advanced step-by-step troubleshooting for $9.99 when additional help is needed.

What to have ready

  • Your smart hub, voice assistant, or connected-device brand and model
  • The name of the mobile app being used
  • The exact wording of any error message
  • Details about your router and Wi-Fi network
  • A screenshot or photo of the app, device, hub, wiring, or indicator lights when helpful
  • A list of troubleshooting steps already attempted

Frequently asked questions

Can you help if my smart device will not connect?
Yes. The free diagnosis will ask about Wi-Fi bands, app setup, account status, device reset steps, indicator lights, permissions, and recent network changes to narrow down the likely cause.

Can you help with Alexa, Google Assistant, or smart hub problems?
Yes. The Virtual online expert can help troubleshoot account linking, device discovery, permissions, skills, integrations, hub status, voice-assistant settings, and network communication.

Can you help if automations or routines stop working?
Yes. The troubleshooting process can examine triggers, schedules, conditions, device availability, app permissions, cloud-service status, and recent configuration changes.

Can you help devices from different brands work together?
Yes. The Virtual online expert can help troubleshoot compatible hubs, Matter, Thread, Zigbee, Z-Wave, Wi-Fi, account linking, and supported integrations.

Can I upload a screenshot or photo?
Yes. You can upload a screenshot of an app or error message, or a photo of the device, hub, wiring, ports, router, or indicator lights when visual information would help.

What does the $9.99 session include?
It unlocks guided, step-by-step troubleshooting that continues from your free diagnosis.

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