✅ What “Assist” does

• Delivers step-by-step troubleshooting, to your customers, in plain language, not generic chatbot answers
• Designed to resolve problems before your customers escalate to live support.
• Resolves multi-device home connectivity and interoperability failures across the entire digital household or office thus deflecting costly calls into your customer support.
• Works across single-device and multi-device home environments (TV, Wi-Fi, routers, extenders, streaming devices, apps)
• Supports text input, guided flows, and optional photo analysis for visual diagnostics
• Uses structured Yes/No feedback loops to validate whether each step actually worked
• Optional data feeds to: ServiceNow, Salesforce, Zendesk, Geness Cloud CX, Five9

🎯 Primary Business Benefits for ISPs & OEMs

Cost Reduction

• Meaningful call deflection resolves issues before they reach your agents
• Truck roll avoidance: prevents unnecessary, costly technician visits
• Reduces repeat calls caused by partial or incorrect self-service attempts
• Lowers pressure during peak outage or congestion events
• Allows support teams to focus on true network or hardware failures

Revenue & ARPU Growth

• Enables premium support or protection tiers
• Can be packaged as paid add-on, bundled service, or loyalty feature
• Drives higher retention by reducing Churn from customer frustration during tech issues
• Converts support interactions into upsell moments rather than cost centers

🧠 Why It Works Better Than Typical “Self-Service”

• Not just articles or PDFs — it is customer Self-Serve interactive diagnostics
• Not keyword-based bots — it follows problem-resolution logic
• Adjusts next steps based on what already failed
• Bridges the gap between:
  • “Have you tried rebooting?”
  • and “Let’s check your exact setup and isolate the fault”
• Designed around real in-home failure patterns, not IT helpdesk scripts

⚙️ Deployment & Integration Features

• Can be deployed as:
  • Embedded widget on support pages
  • Inside existing mobile apps
  • White-labeled standalone Assist app
  • SMS / text-based diagnostic entry point
• API-based architecture allows:
  • Integration with ServiceNow CSM
  • CRM ticket creation when escalation occurs
  • Network awareness integrations (future phase)
• Minimal engineering lift:
  • No replacement of existing systems
  • Runs alongside current support tools
• Supports:
  • ISP-specific workflows
  • OEM device-specific flows
  • Regional or network-specific diagnostics

🔐 Security, IP & Enterprise Readiness

• Patent pending diagnostic workflow architecture
• Production deployments keep:
  • API credentials
  • AI routing
  • Logging
    on secure server-side infrastructure
• Demo environments use temporary tokens that can be rotated
• Supports enterprise logging and compliance requirements

📊 What Enterprises Care About (and you can measure)

• % of sessions resolved without agent involvement
• Reduction in:
  • Call volume
  • Repeat contacts
  • Truck rolls
• Conversion to paid support tiers
• Customer satisfaction after self-resolution
• Time-to-resolution compared to IVR and chat