Start with a free diagnosis.

Describe your TV problem and receive an initial assessment at no charge. If you need guided, step-by-step troubleshooting, continue with an advanced expert session for a one-time payment of $9.99.

Online TV troubleshooting for common problems

Get help diagnosing TV power, picture, sound, remote-control, input, connection, and streaming problems. The Virtual online expert asks targeted questions based on your symptoms, TV brand, model, and connected equipment.

Problems we can help diagnose

  • TV will not turn on
  • Standby light blinking
  • No picture but sound works
  • Picture but no sound
  • HDMI input not detected
  • Remote control not responding
  • Streaming apps freezing or failing
  • Picture, color, or display-setting problems

How it works

  1. Describe your TV problem and receive a free initial diagnosis.
  2. Answer a few focused questions and try basic, safe checks.
  3. Unlock advanced step-by-step troubleshooting for $9.99 when additional help is needed.

What to have ready

  • Your TV manufacturer and model number
  • Details about blinking lights or error messages
  • A list of connected devices
  • A photo of the screen, ports, or error message when helpful

Frequently asked questions

Can you help if my TV will not turn on?
Yes. The free diagnosis will ask about standby lights, power sources, remote behavior, and other symptoms to narrow down the likely cause.

Can I upload a photo?
Yes. You can upload a photo of the TV screen, ports, error message, or indicator lights when visual information would help.

What does the $9.99 session include?
It unlocks guided, step-by-step troubleshooting that continues from your free diagnosis.

Avatar
Easy, Simple Tech Assistance for every gadget